Cancellation and Refund Policy

1. Cancellation by the Client
Cancellation requests must be submitted by email or by telephone.

1.1 Cancellation Period and Refunds

• Within 24 hours of the booking: full refund of the amount paid.
• Cancellation up to 7 days before arrival: refund of 50% of the total booking amount.
• Cancellation less than 7 days before arrival: no refund will be issued.

1.2 No-Show
In the event of a no-show on the day of the booking, no refund will be granted and the full amount of the stay will be charged.

2. Booking Changes
Any request to modify a booking (change of dates, change in the number of nights or accommodation) is subject to availability and may incur additional charges.

3. Cancellation by Villa Belle Vue
In exceptional circumstances (force majeure, serious technical issue, unavailability of the accommodation), Villa Belle Vue reserves the right to cancel a booking. The client will then receive a full refund, with no additional compensation being payable.

4. Force Majeure
No refund or compensation may be claimed in the event of a cancellation due to a force majeure event (natural disaster, pandemic, government restriction, etc.). A postponement may be considered subject to availability.

5. Refund Procedure
Refunds will be issued using the same payment method as the one used for the booking. Processing times may vary between 7 and 14 business days from confirmation of the cancellation.

6. Contact
For any cancellation or booking change request, please contact us:
Email address: tylianc83@gmail.com
Phone:  +33 6 76 94 33 93